COURSE DESCRIPTION
Our global society is evolving and changing faster than any other period in human history, and the agility of organisational culture will determine how resilient businesses and organisations will be in the face of rapid cultural and social evolution.
Our Diversity Engagement Training programme is designed for those who wish to connect and communicate more genuinely and effectively with newly arrived migrant, refugee and asylum seeker communities. Whether you want to engage more authentically with your clientele, communicate more effectively with a local community as a service provider, or you are adapting to changes in your workforce or market, this training is for you.
Participants will learn the fundamentals of cross-cultural communication and cultural sensitivity, build confidence and capacity to interact respectfully, and ensure your organisation is leading with heartfelt engagement by improving understanding, sensitivity and mutual understanding.
LEARNING OUTCOMES
Learn how to apply industry leading decentering techniques to mitigate discrimination or misunderstanding
Develop capacity for authentic and meaningful engagement of people from all social and cultural backgrounds
Understand how unconscious bias develops in all of us and learn effective bias mitigation methods
Understand cross-cultural communication dynamics to ensure more effective and appropriate engagement
Gain confidence and leadership skills through developing and embodying authentic allyship
Recognise when current cultural “competence” theories have strayed into racist stereotyping and learn how to avoid it
ORGANISATIONAL OUTCOMES
Future-proof with communication education that will ensure you are always in a position of confidence and compliance with PR and HR issues
Evolve your organisational culture with communication for change techniques to improve internal and external relationship management
Build trust and confidence with clients, customers and broader community with authentic engagement
Evaluate, map and improve the social sustainability of your organisation with short and long-term plans
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ABOUT THE PRESENTER
Erfan Daliri is a social change educator and consultant with 20 years of experience and a Masters in Communication for Social Change. Over the past two decades, he has worked in settlement services, cross-cultural communication, anti-racism training and human rights advocacy, to community development, youth empowerment, mental health services and sustainability. Combining his skills as a poet & spoken word artist with his systems-thinking for social change methodology, Erfan is known for his unique and powerful teaching style that ensures his clients create the lasting and impactful change they want to make.
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This course empowers participants to address the
UN Sustainable Development Goals #10 and #16.
